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Frequently asked questions

Tell me more about skincare

Tell me more about the best products for my skin type

Q. What are the best products for my skin type?

A. What skin type are you?

Product/ Skin type






EcocertCertified Organic Rosehip Oil

Gentle Foaming Facial Cleanser

EcocertGentle Facial Exfoliator

EcocertMoisturising Crème Cleanser

Gentle Cleansing Facial Wipes

Gentle Facial Cleansing Micellar Water

Regenerating Facial Moisturiser

Pure Defence SPF15 Moisturiser

Moisture Restorative Night Creme

EcocertCollagen Repair Night Creme

Collagen Repair Serum

Visible Lift Eye Creme

EcocertCertified Organic Body Oil

Intensive Hydrating Body Lotion

EcocertNourishing Hand Crème

EcocertMist Toner

Q. I have oily skin. Should I really put oil on my face?

A. Yes. Essano™ Rosehip Oil is super-lightweight and has a similar pH level to that of our skin. It is absorbed easily without leaving an oily residue or clogging pores and can help to balance the skin’s own oil production.

Q. When should I use Serum compared to Rosehip Oil?

A. Our Collagen Repair Serum is scientifically formulated with the added wonder ingredient of plant peptides, stimulating collagen by repairing and protecting the epidermal layer of your skin. This product is perfect for those of us who are wanting to specifically target wrinkles or the prevention of wrinkles and promote smoother more youthful skin. Being a serum, it absorbs quickly into the skin and is perfect to layer under your usual skincare or cosmetic products day or night.

Our Rosehip Oil + Antioxidant is a pure, certified organic natural oil packed with skin-loving essential fatty acids and essential nutrients. It’s a bit of a wonder product as not only can it be used as a facial treatment, it can also be used on the body and is proven to be effective in minimising the appearance of fine lines, scars, stretch marks and sun damage. Sounds like the perfect hand bag essential. It is! Use it day or night, but best not under make up.

Q. What’s the best way to layer my skincare?

A. Always start with the most active product closest to the skin enabling the best penetration to the deeper layers of your skin.

As a guide for the best skin care regime we recommend cleansing daily, follow with a gentle facial exfoliator twice a week. Gently pat skin dry and follow with a light application of mist toner, apply your eye crème followed by either your rosehip oil or serum and finishing with your moisturiser. Then relax and enjoy the beautiful skin you are in!

Tell me more about Rosehip Oil

Q. Why is Rosehip Oil so amazing?

A. Rich in antioxidants, Rosehip Oil is clinically proven to improve the appearance of fine lines, scars, stretch marks and sun damage. Rosehip Oil feeds skin essential nutrients providing ultimate moisturisation to renew and restore firmness, elasticity and radiance.

We have more information on the benefits of Rosehip Oil here.

Q. How do I use Essano™ Rosehip Oil?

A. Essano™ Rosehip Oil has multiple uses. For application to your face, use after cleansing. Warm 2-3 drops between your fingers and massage gently into your skin. Follow with your regular moisturising products.

Alternatively, mix 2-3 drops with your moisturiser before applying to your face, neck and décolletage.

You can also use a few drops on any problem areas such as pigmentation, scars, stretch marks or sun damage.

Q. Can I use Essano™ products while I am pregnant?

A. Yes! The entire Essano range is suitable for use while you are pregnant. We do no contain harsh chemicals and in fact our Rosehip Oil and our certified organic Body Oil are perfect products for your stretching baby bump!

Q. Can I use Rosehip Oil on my children?

A. Yes. Our Rosehip Oil is perfectly safe to use on the whole family.

Q. Where does Essano™ come from?

A. Our Essano range has been designed, developed, crafted and manufactured here in New Zealand to keep control of the process in our certified organic lab. No compromises for quality! We use a French organic certifier as they are the industry leader and we wanted the best!

Tell me more about haircare

Q. Why choose Essano haircare?

A. We believe we have one of the strongest Product Promises in mass retail channels in the world. We carefully select each and every ingredient we include and reject any harsh chemical that could irritate, contaminate or be unsafe for our consumers.

Q. Why is Argan Oil good for your hair?

A. Moroccan Argan Oil is also known as Liquid Gold. This exotic natural oil is full of essential vitamins such at Vitamin E and Omega 3 and 6 to treat dry, stressed hair, infusing moisture and restoring shine.

Q. Why is Coconut Milk good for your hair?

A. Coconut milk will nourish hair with moisture from root to tip, it has also been use traditionally to treat thinning hair and is good to add natural volume to hair whilst conditioning and detangling. It is full of vitamin B, C & E plus Omega 6 and essential minerals such as magnesium and iron for hair and scalp health and it also has powerful little amino acids which are the building blocks of protein.

Q. Why is Keratin good for your hair?

A. Keratin is what your hair is actually made of so any damage to your hair is actually damaged Keratin! When you use a hair product containing natural keratin proteins, you are effectively replacing the missing and damaged keratin from your hair. As long as the keratin in your product shares the form, sequence (and therefore function) of the natural keratin (ours do!), it will work just like your own keratin does and will patch up the frayed cortex and smooth out those ruffled protein scales.

Q. Are your products Cruelty Free?

A. Yes no animals are harmed in any the production of any of our products ingredients.

Q. What does low foam sulphate free shampoo mean?

A. Essano shampoo is a natural formulation doesn’t contain sulphates which are a chemical foaming agent. Sulphates are also a known skin irritant, dry out the hair and can cause splits and long-term damage. Essano shampoo contains an effective yet gentle cleansing ingredient which is only found in professional grade salon shampoos, selected due to its high quality and effective action.

Q. I use heat styling tools how do I best avoid damaging my hair?

A. Use a few drops of Argan Oil Hair Recovery Serum on damp hair prior to using heated tools or hair dryer.
Add a few extra drops of our Argan Oil Hair Recovery Serum to your Essano conditioner to create a deep-conditioning treatment mask. Leave on for 10 to 20 minutes before rinsing and styling as usual.

Tell me more about Essano™ ingredients and free from promise

Q. Lots of brands make ‘natural’ claims – why is Essano™ different?

A. We deliver the strongest product promise not to contain harsh chemicals alongside third party validation on our organic products. To date eight of our skincare products have been certified organic by French company, EcoCert. The rest of our range across hair and skincare has also been formulated with lots of organic goodness in line with the Ecocert standard. Ecocert are the largest organic inspection and certification worldwide.

Q. Essano™ is free from Parabens, Ethoxylates and Phthalates – what are they?

A. They are the 3 harsh chemicals that you’ll never find in Essano products. Parabens are preservatives that have been proven to mess with estrogen levels. Ethoxylates are industrial ethylene oxide added to alcohol in products. Phthalates are found hidden in fragrances and have been linked to types of cancers. Sounds scary. It is.

Q. Do you use preservatives in your products?

A. Products made with the addition of water (like creams and lotions) require a preservative system to protect against yeasts, moulds and bacteria. This ensures the safety of these products for human health. Essano is unique to other natural brands in that we only use certified organic preservatives that have been approved by Ecocert.

Q. Parfum is listed as an ingredient in Essano™ products. What perfumes and fragrances do you use in your products?

A. All our Essano™ fragrances are certified organic and have been approved by Ecocert. We also patch test the fragrances to minimize any allergen potential.

Q. Are Essano™ products tested on animals?

A. No, of course not. That would be cruel. We only test our products on lucky ladies!

Q. Do you use microbeads in your Gentle Facial Exfoliator?

A. No, we do not use microbeads in our Exfoliator or in any of our other Essano™ products. The Gentle Facial Exfoliator contains tiny Rosehip Bio-exfoliating granules (crushed Rosehip seeds) to gently exfoliate your skin.


Q. Where can I buy Essano™ from?

A. Accessibility and affordability of our outstanding natural skin care products are a huge part of our philosophy. Buying beautiful, premium skin care is now as easy as popping your favourite Essano™ products into your trolley with your weekly shop.

View our Where to buy page for more information.

Essano Packaging

Q. My pump doesn't seem to be working.

A. Sometimes our pumps can loosen during transit. Try tightening the pump then push down the nozzle while rotating it to the left. This should unlock the pump lock. If you continue to have difficulty with the pump please contact us so we can sort this out for you.

General Questions

Q. What should I do if a product gets into my eye?

A. Rinse your eye out immediately with cool water. If, after flushing the eye for 5-10 minutes, you are in discomfort, we suggest seeking medical advice.

Q. What should I do if I have a reaction?

A. We always recommend patch testing a product 24 hours prior to use. If you have a reaction please contact us.